Terms & Conditions of Hire
This contract states the terms & conditions by which we, Hire Society Ltd (‘The Supplier’) agree to provide you, (‘The Hirer’) with hire wear.
All garments remain our property at all times and are provided for the duration of the hire period stated on the Online Order form or as agreed with you verbally over the telephone at the time of placing your order. It is your responsibility to take reasonable care of the garments.
1. Garments
a) All Garments provided by us shall be in good condition and free from defects and staining, having passed through our various inspection and processing facilities. However, due to dry cleaning there may be slight shading differences in garments, e.g. for large wedding parties.
b) We do not accept responsibility for the fit of garments if online orders have been completed incorrectly. Telephone orders will be read back to you as we enter them onto our system. It is your responsibility to check these details are correct, as we do not accept liability for telephone orders after we read them back to you.
c) We reserve the right to substitute the size of any of the Garments in the Order to the nearest half size as set out below:
Jacket size - - size in Order plus 1 inch
Trouser/kilt waist - - size in Order plus 1 inch
Trouser/kilt length - - size in Order plus 1/2 inch
Top hat size - - size in Order plus 1/8 size
Shoes - - size in Order plus 1/2 size
Collar size - - size in Order plus 1/2 size
2. Deliveries
a) No order shall be accepted unless a function date is stated on the Order Form or confirmed to us over the telephone.
b) Deliveries can be made up to 5 working days before a function date, providing we have the order at least 8 working days prior to a function date.
c) Hire costs (as shown on the ‘Price List’) do NOT include delivery & collection which will be carried out by a third party carrier. Standard delivery will be made between 9am and 5.30pm on the delivery date.
d) “Last Minute” orders mean orders placed by phone before 2pm on the day before the function. These will, without exception, be despatched on an upgraded delivery service, to arrive the next day before 12pm. This will incur a delivery and collection charge of £15 rather than the standard £10. We cannot deliver any garments 'next day' if the order is placed after 2pm..
e) We do not accept responsibility for any failure to deliver by any third party carriers.
f) Hire orders may be extended for additional weeks at a rate of 50% of the normal hire charge for each additional week or part week.
g) We will not be liable to you if the atual Delivery Date is after the date of delivery required by you in the Order if such delay was beyond our reasonable control. In the event of such delay we shall exercise every effort to deliver the goods as soon as reasonably possible.
3. Changes to original order
a) We will retain the right to charge 50p per garment for any change made against the original order within one month (but more than one week) of your despatch date.
b) We will retain the right to charge £1 per garment for any change made against the original order within one week of your despatch date.
c) We will not charge for the supply of 1 replacement garment should the original order not fit satisfactorily (NB THIS DOES NOT INCLUDE TOP HATS OR SHIRTS – these carry a £25 charge) so long as we are informed within 24 hours of the delivery date. Replacement garments will be despatched on a third party carrier on a standard 24-hour delivery service - working days only. Replacement garments requested within 2 working days of the function date will, without exception, be despatched on an upgraded delivery service, to arrive the following day at supplementary cost of £15.
4. Cancellation of order
In the event of the order being cancelled within 48 hours of the despatch date you will be expected to pay the full cost for each suit ordered. For cancellations notified to us prior to 48hours before a despatch date you be entitled to a full refund.
5. Care of Garments & Accessories
a) You agree to treat the garments and accessories with reasonable care.
b) You will be responsible for the safe keeping and safe return of the garments from such point as the garments are delivered to you and until they are returned to us.
c) You will not modify or alter in any way those garments which have been delivered to you in accordance with the order and you will become liable for all payments and charges made by us in rectifying and/or replacing such garments which are modified.
d) You agree to notify us immediately in writing of any loss or damage to the garments once you become aware of such loss or damage and be liable to us for the full replacement / repair costs. We will notify you of other losses / damage not notified to us and charge you the full replacement / repair costs.
e) Please take particular care of top hats. Under no circumstances should they be thrown in the air.
f) Please be advised that the Skean Dhu and kilt pin, both supplied with Adult Highland Wear Outfits, has (in the case of the Skean Dhu) a real blade and must not be removed from its sheath and (in the case of the kilt pin) a sharp point and must not be removed from the kilt.
g) As the Skean Dhu and kilt pin are decorative accessories only, we do not accept any responsibility for any damages, costs, claims, losses, expenses or liability whatsoever incurred by us, and howsoever arising as a result of misuse of the Skean Dhu and/or kilt pin and you will indemnify us for any such damages, costs, claims, losses, expenses or liabilities. You agree for the purposes of the Unfair Contract Terms Act 1977 that this liability exclusion is reasonable in the circumstances. In the event that this condition is deemed unenforceable, that shall not affect the validity or enforceability of any other provision of this contract, it being the intention of you and us that all conditions of this agreement shall be valid and enforceable.
h) You agree as an obligation surviving termination of this agreement to indemnify us in respect of any claims made against us and all damages costs and expenses suffered or incurred by us as a result of any third party claim arising out of the garments or in any way arising out of the garments being let under this agreement
6.Return of Garments
a) All garments and accessories must be ready for collection on the first or second working day after the function date. Collection will be made from the collection address (supplied by you at the time of booking) between 9am and 5.30pm on the collection date by third party carrier. You will be wholly responsible for ensuring that the garments are ready for collection and are correctly labelled and safely passed to the carrier, whereupon the garments will no longer be deemed to be in your possession (we recommend you retain the consignment note given to you by the carrier and signed by you for up to one month as good evidence that the collection was successful).
b) In the event of a “failed collection” you will be wholly responsible for contacting us to make alternative arrangements, and will be liable for any collection costs incurred (£10) and any additional charges for late return (£10 per suit per day after the stated return date).
7. Accidental Damage Waiver
a) Should you choose to pay a premium of £5 per suit for Accidental Damage Waiver we will waive any charges that would normally arise following accidental damage to any of the garments, provided that they are being used appropriately (with the exception of Top Hats, which are NOT covered by this waiver).
b) The waiver does not cover garments which have in our opinion been damaged through inappropriate use.
c) Please remember that any personal insurance you may already hold does not cover the garments and accessories hired to you by us.
d) We reserve the right to charge the full replacement cost for any garment and/or accessory which is lost or stolen as these are not covered by the Accidental damage Waiver.
e) Suit covers, hat boxes and bags are loaned at no extra cost but are subject to a surcharge of £15 each if not returned or if returned damaged.
8. Deposit
No security deposit is required however your authorisation is mandatory (required at the time of booking) that in the event of non-returned or damaged garments (unless Accidental Damage Waiver cover is taken) that we are authorised to deduct the full replacement value of the garments directly from your credit or debit card.
9. Refund Policy
a) In the unlikely event of us supplying faulty garments we will be happy to rectify the problem or refund the price paid as long as you contact Hire Society within 24hrs of receiving the garments.
b) If you need to change the sizes of the garments then Hire Society will be pleased to offer 1 free replacement per order. This will be delivered on our standard delivery service. NB This does not apply to top hats or shirts – any replacement top hat or shirt will be at the expense of the customer - £25.
c) Orders taken over the phone will be confirmed back to the customer. Hire Society will not be held responsible for orders that are placed (or misplaced) over the phone and not confirmed via email.
d) In the event of the order being cancelled within 48 hours of the despatch date you will be expected to pay the full cost for each suit ordered. For cancellations notified to us prior to 48hours before a DESPATCH date you be entitled to a full refund.
Miscellaneous
This contract is governed by English Law and the English Courts shall have jurisdiction.