Are delivery and collection costs included in the price?
No - our standard (24hr) delivery and collection (between 0900 and 1730) is NOT included in the prices displayed and is charged at £10 per package. There are upgraded delivery services available eg: 'Morning' service (delivery between 0900 and 1200) that costs £15 OR the 'Early Morning Service' (pre 10:30) that costs £20. If the function is the next evening we insist you use the 'Morning' service. To benefit from our 24hr next day service, orders must be placed by 2pm on the previous day BY PHONE.
When is the best time to place my order?
We would always recommend placing your order as early as you can (especially for group wedding orders) in order to avoid disappointment. Some customers book 6 months in advance while others book the week before. To benefit from our 24hr next day service, orders must be placed by 2pm on the previous day BY PHONE.
Will Hire Society have my sizes?
Hire Society has the largest hire range available of morning wear and evening wear of any company in Europe. Having said that, there are certain times of the year that are extremely busy (especially June and December). In the unlikely event that your sizes are unavailable for the dates that you have requested we will endeavour to offer you the required sizes in a similar range, at no extra cost. We always suggest that you place your order with us as early as possible to reduce the possibility of unavailability.
How do I know that the clothes will be of good quality?
Our extensive range of garments are continually renewed and updated so that we only supply you with new looking and new feeling clothes of the highest quality. All garments are individually checked for signs of wear, tear and damage upon return and prior to dispatch. In the extreme case of a customer not being satisfied with the garments we send out we will issue a full refund so long as the suit is returned to us unworn (NB the refund is only applicable so long as Hire Society are made aware of the problem as soon as the garments are delivered).
Is there somewhere that I can try on the garments?
No, all orders are placed by telephone or online and are dispatched directly out from our warehouse. We would always suggest arranging for a delivery date as early as possible so that in the unlikely event of any sizing issues, there is ample to time to despatch a free replacement.We are happy to deliver upto five working days before your Function date.
How can I be sure that the clothes will fit me?
We are very aware that for many first time customers this is one of the biggest concerns. However it should not be. Not only are men very easy to size but we take thousands of orders by phone. In 98.2% of orders we deliver the right sized clothes to the customer on the first attempt. If phoning Hire Society, our experienced sales staff will ask you a series of questions relating to your sizes that will enable us to provide you with a correctly fitting outfit. Many of your sizes can be found inside suit jackets, trousers and shirts that you already own, but we would encourage you to provide us with as accurate a description of your physical characteristics as possible, and any additional information that may be helpful (e.g. larger than average thighs, broad shoulders, big biceps, square shoulders, beer belly, on the portly side, etc). All information will remain confidential but will assist us in providing you with the best possible fit from our enormous range of garments.We recommend that you try your suit on as soon as it arrives to ensure a satisfactory fit. Our Self-Sizing Guide may also assist you.
Does Hire Society sell suits?
No - although we do sometimes have Ex Hire stock and would be happy to advise on availability/price upon request
How do I place an order?
Orders can be placed by either calling 0871 437 0271 and speaking directly with one of our sales team or by completing the online order form. You will automatically be emailed full details of your order.
How long before the event to which I will be wearing the clothes can I have them delivered?
We are happy to deliver your order to you UP TO FIVE WORKING DAYS BEFORE THE DAY OF THE EVENT (e.g. if your event is on a Saturday, we are happy to deliver your garments to you on the monday of that week). Therefore, in the unlikely event that any problems do arise, we will easily have time to sort them out.
What do I do if I want to cancel or amend the order?
You can amend or cancel your order by phoning us on 0871 437 0271. Cancellations received at least 48 hours prior to the function date will be without charge. We reserve the right to charge the full hire price for cancellations received with less than 48 hours notice. We reserve the right to charge a single £3 supplement for any amendments received with less than 48 hours notice prior to the function date.
What time during the day will my garments be delivered?
Standard delivery is between 9am and 5.30pm (£10) on the specified day.
There is an upgraded 'Morning' service for delivery before 12:00 (£15) or an 'Early Morning' service for delivery pre 10:30 (£20).
How quickly can the clothes be delivered?
Orders placed before 2pm on any particular day BY PHONE can be delivered next working day (i.e. standard delivery times - see above). Orders placed after 2pm on any particular day CANNOT be delivered next day.
Must the collection address be the same as the delivery address?
No, not necessarily. We will be happy to collect the clothes from anywhere that you specify when placing the order. This does NOT need to be the same as address as the delivery address.
What happens if I need to change the collection details?
As long as you tell us at least 2 working day in advance that the collection day/address needs to be changed then there will be no charge. If you call us on the day of collection to let us know collection cant take place then you will be liable for aborted collection and late return fees (see What happens if I do not return the clothes on the agreed date?).
What time during the day will my garments be collected?
The collection service is at between 9am and 5.30pm on agreed collection date. Unfortunately there are no upgraded collection options so please arrange a collection date/address that is convenient for you.
What should I do if the clothes are not collected by the agreed date?
If the courier fails to collect the garments as organised then please call 0871 437 0271 and we will chase it up with the courier. If the fault lies with the courier then there will be no charge to you.
However, please remember that you are responsible for the garments until they are in the hands of the courier and it is your duty to inform us of any failed collections. If the courier does not collect and we dont receive back the garments on the agreed collection date then you will liable for a daily late return charge of £10 and ultimately full replacement costs.
How quickly do I have to return the clothes after wearing them?
The garments must be collected on either the first or second working day after the function date (in certain circumstances it may be possible to vary this date, but this will need to be agreed with Hire Society at the time of ordering). The clothes will be collected from the agreed collection address before 5.30pm on the collection date.
How do I prove that the courier has collected the garments?
When the courier collects the garments from you he will leave you some documentation to confirm it. We recommend retaining this consignment note for at least one month. It contains a unique reference number and proves that the garments are no longer your responsibility. Should there ever be an issue regarding non-return of garments to Hire Society, this would be prima facie good evidence that possession of the garments has passed from you to the courier.
What happens if I do not return the clothes on the agreed date?
In the event of non or late return of the garments you will be liable for an aborted collection charge of £10. Thereafter you will be subject to a late return fee of £10 per day.
What should I do if the clothes do not fit me?
In the event that an item does not fit satisfactorily, please call 0871 437 0271 so that we can arrange for a replacement to be immediately dispatched. One free sizing replacement is included within the price on our standard 24hr delivery service.(There are no free replacements for top hats or shirts - these will be charged at £25). The free replacement will only be possible if we are informed before 2pm on the day prior to the function date by phone.
What happens if I damage the clothes?
In the unfortunate event of damage to any hire item, you will be subject to a full replacement charge unless you have taken out our 'Accidental Damage insurance' (see below).
What happens if I lose any of the clothes?
In the event of the loss or non-return of any of the hire items, you will be subject to a full replacement charge.
Is it possible to take out insurance against damage and loss of the garments?
Accidental Damage Insurance is available for £5 and will cover for all damage to the hire garments (excluding damage for top hats and malicious damage). Damaged garments MUST still be returned to us. We do NOT offer insurance to cover for LOSS of garments. Any non-returned garments will be charged at full replacement value.
Does Hire Society offer discounts on group orders?
For all of our current offers and discounts, please see our Offers & Discounts page.
How do I register my wedding to receive discounts for my wedding guests?
For information on how to register your wedding and pass a 10% discount to all of your wedding guests, please see our Offer & Discounts page.
How can I pay for my order?
Payment can be made by either Credit or Debit Cards (excluding American Express). Payment details will be taken either over the phone or through the online checkout process.
Can I pay for my order online?
Yes - we use the secure and highly recommended SagePay payment facility.
What will Hire Society do with your private details/information?
Any information that you provide to Hire Society will be kept strictly confidential (although we may from time to time send you information about new products, services or offers that we think may be of interest to you - subject to any objection or preference that you may indicate when placing your order). Your privacy is extremely important to us. Hire Society is registered in accordance with the Data Protection Act 1985.
Is there a minimum order value?
No - but please remember every order is subject to a minimum £10 delivery/collection charge